What should I do if I haven't receive my order confirmation email?

If you have placed your order and have not received your confirmation email, you can try checking your junk mail first. Otherwise, please contact us at dynamicsportsbn@gmail.com and provide us your order details so we can personally update you regarding your order.

How do I know if you have received my order?

Once the order has been processed, a confirmation email will be sent to you. This is usually within a few hours.

Please note that this may go into your junk/spam email folder if you have not shopped with us online before.

If you do not receive a confirmation email after one working day, please contact us as soon as possible so we can personally email you regarding the confirmation of your order.

Can I change the size/color of the item I've ordered?

Once an order has been placed, we can not add, change or amend any products from your order.

Can I change the delivery address?

Once an order has been placed, we are unable to change your delivery address.

What payment methods can I use?

You can use any of the cards listed below to pay for your order;

  1. Visa
  2. Mastercard

We take security and discretion very seriously so you can rest assure that when you enter any of your details, they'll be safe with us.

How do I use a promotional code?

If you have a discount code or promotional code, it has to be entered in the box labeled ‘Enter Your Promo code', then enter your promotion code and click the REDEEM button.

Do you provide gift wrapping services?

We currently do not provide any gift wrapping services.

What do I do if I forgot my password?

Go to the Account Login Page and click on 'Forgot your password'. You will receive an email from us to reset your password.

Which currencies can I shop in?

You are currently only entitled to shop under the Bruneian Dollar (BND$), which has the same currency as to the Singaporean Dollar (SGD$).

When will my card be charged?

When entering in credit card information during checkout, your credit card will not be charged until the we process your payment according to our Terms and Conditions. In most situations, your card will not be charged until the order has been shipped.

What if a product does not have my size?

Our product availability varies depending on its seasonality. If the product which you want has no more sizes to your choice, we will check its seasonality to review whether we will be restocking the product or not. For more information on our availability, simply contact Customer Care to ask about our restocking of the product of your choice.

Is my personal data safe by using your website?

Your personal data is completely safe with 100% secured transaction using SSL encrypted connection. For more information, please read Section 8 - Security under our Privacy Policy for more information.

Can I reserve an item to buy later?

We are currently unable to allow you to reserve any products through our online store. Once you placed an order online, an invoice will be sent to you for payment within two working days (48 hours).

Are the products sold authentic?

Dynamic Sports is an authorized seller of all of our branded products thus all goods sold by Dynamic Sports are 100% authentic sports products.

FAQs did not answer my question, who can I contact?

For more information simply contact our Customer Care @ dynamicsportsbn@gmail.com.

If the question is regarding your order, please include your order number at the beginning of your email for us to verify your orders.

Can I order specific shoes through the store by request?

Unfortunately, we currently do not provide such services.

Is it safe to shop on HH Dynamic Sports Hub Online?

Yes, we are a secured website with 100% secured transaction using SSL encrypted connection.

How do I cancel my subscription?

Simply press the unsubscribe button in your newsletter under your email which you signed up for the newsletter.

Are there seasonal sales in HH Dynamic Sports Hub Online?

Yes, there are seasonal sales occasionally. Simply visit the Sale icon to see what items are currently having Sales.

Do you have cookies?

Yes, we do use cookies. For more information on cookies and how we use it, simply read through our Privacy Policy.